A router alarm reaches Heeyoung Oh in northern Seoul. Her first question is whether customers are losing service. Answering it used to mean pulling evidence from several systems while the clock ran. Since August, Oh and her colleagues at Korean telecom operator KT have used AIO-Net to do that first pass.
KT says its agents now take five minutes on average to investigate an incident and produce a report, about half the time the manual investigation took. Detection has its own clock. KT puts that at two to three minutes, down from more than ten.
Every minute, the agents check equipment data for anomalies. They can query a device, document the evidence and suggest a fix. The application checks each device command against a list of permitted read-only commands. An engineer decides whether to change anything on the network.
That distinction matters when measuring a rollout. Time to a usable report tells you how long the on-call engineer waited for evidence. Time to restore service needs its own measurement. KT’s figures cover the investigation stage on a deployment spanning 70 pieces of critical equipment.